GiveBack Gold Limited (ACN 696 870 201) | Queensland, Australia
Last updated: 6 October 2026
GiveBack Gold Limited (GiveBack Gold, we, us or our) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, donations, charitable activities, raffles/art unions, winner administration, communications and related services. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) apply to us, we will handle personal information consistently with those requirements. Even where a particular statutory exemption applies, we aim to follow reasonable privacy and security practices.
• identity information, such as name, date of birth or age verification where required;
• contact information, such as email address, phone number, postal address and locality;
• account and authentication information;
• raffle entry information, ticket numbers, draw history and winner records;
• donation and transaction information, including payment status and receipts (payment card details may be handled directly by a payment processor rather than stored by us);
• communications, support enquiries, complaints and correspondence;
• stories, photographs, videos or other material voluntarily submitted for charitable assistance or publication;
• technical information such as IP address, browser/device information, cookies, website usage and security logs; and
• information required to verify identity, eligibility, fraud prevention, prize delivery or legal compliance.
We may collect information directly from you when you create an account, enter a raffle, make a donation, contact us, subscribe to communications, submit a story or claim a prize. We may also receive information from service providers, payment processors, fraud-prevention providers, publicly available sources or another person where lawful and reasonably necessary.
• to provide and administer our website, accounts, donations and charitable services;
• to issue and administer raffle entries and conduct lawful draws;
• to verify eligibility, identify winners and arrange prizes;
• to process payments, refunds and receipts;
• to prevent fraud, misuse, chargebacks and security incidents;
• to respond to enquiries and complaints;
• to comply with gaming, fundraising, taxation, corporate, financial-record and other legal obligations;
• to improve website performance and understand service usage;
• to communicate service, security, draw and prize information; and
• where permitted, to send fundraising, campaign and marketing communications.
For raffle administration we may collect and retain entrant and ticket information needed to demonstrate the integrity of the draw and comply with recordkeeping obligations. We may publish limited winner information where this was disclosed in the draw conditions and is lawful. We will seek appropriate consent before using a winner’s or beneficiary’s story, image or video for broader promotional purposes where consent is required or appropriate.
Some people seeking assistance may voluntarily provide sensitive information about hardship or personal circumstances. GiveBack Gold should collect sensitive information only where reasonably necessary and where consent or another lawful basis exists. Access should be limited to people who need the information for assessment, assistance, safety, compliance or authorised publication.
Payments may be processed by third-party payment providers. GiveBack Gold may receive transaction identifiers, payment status and limited billing information. The payment provider may independently collect and process payment-card or bank information under its own privacy terms and security controls.
We may use cookies and similar technologies for essential website functions, security, preferences, analytics and permitted marketing. Where required, users will be given appropriate information or choices. Browser settings may allow cookies to be blocked, but some website functions may then be unavailable.
We may disclose personal information to contractors and service providers that support hosting, payments, communications, customer support, identity or fraud checks, professional advice, prize fulfilment, auditing and compliance. We may also disclose information where required or authorised by law, to regulators or law enforcement, or where reasonably necessary to protect rights, safety, security or the integrity of a draw.
Some technology or service providers may store or process information outside Australia. Where applicable, GiveBack Gold will take reasonable steps required by Australian privacy law before disclosing personal information overseas. The countries involved may vary depending on the providers used; the website should be updated if specific overseas locations are known and material.
Where permitted by law, we may send information about campaigns, fundraising, raffles and GiveBack Gold activities. Marketing messages will provide an unsubscribe method where required. Opting out of marketing does not prevent necessary transactional, security, legal or draw-administration communications.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, authentication, encryption where appropriate, secure service providers, logging, backups and staff/contractor confidentiality controls. No internet-based system can be guaranteed completely secure.
We retain personal information only for as long as reasonably required for the purpose for which it was collected and to satisfy legal, accounting, gaming, fraud-prevention and dispute-resolution requirements. When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to destroy or de-identify it.
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity. Any lawful exception to access or correction will be explained where required.
If you have a privacy concern, contact GiveBack Gold using the contact details published on the website and provide enough information for us to investigate. We will aim to respond within a reasonable period. If the Privacy Act applies and you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner.
We will assess suspected data breaches and, where the Notifiable Data Breaches scheme applies, notify affected individuals and the Office of the Australian Information Commissioner when legally required.
GiveBack Gold’s raffle entry process may be restricted to adults as stated in the relevant draw terms. If we collect information about a child for a charitable assistance purpose, we will take additional care and seek parent, guardian or other appropriate authority where required.
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and GiveBack Gold is not responsible for their independent handling of personal information.
We may update this Privacy Policy to reflect legal, technological or operational changes. The current version and effective date will be published on the website. Material changes should be communicated where appropriate.
GiveBack Gold Limited
ACN 696 870 201
Queensland, Australia
Privacy enquiries: use the current contact details published on the GiveBack Gold website.
Before publication, insert GiveBack Gold’s actual privacy contact email/address and confirm the payment, hosting, analytics, email/SMS and identity-verification providers being used. If those providers process data overseas, the overseas-disclosure wording should be made more specific.
